As the old proverb goes, “First impression is from your dress, last impression from your brains.” Poor grammar and bad spelling are not just symptoms of appearance; they also speak of lack of professionalism. Therefore, the quality assurance of the services we offer is a multi-level process and involves different process levels—translation, editing and proofreading, resource management, glossary creation, etc.—all depending on the complexity and volume of the specific assignment.

The Three Q’s. Mitra Translations complies with the three main quality assurance processes: QA (quality assurance)—all measures and processes that support error prevention; QC (quality control)—all measures and processes that help detect and correct errors made despite the QA; and QV (quality verification)—all measures and processes that evaluate the product of our work and provide feedback for long-term performance improvement.

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